Frequently Asked Questions

How do I pay?

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a ScooperDuper representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Do You Disinfect your equipment to prevent the spread of germs?

Yes! Safety is the top priority here at ScooperDuper. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Do You take the waste away with you?

Our waste removal policy varies by location. Please contact us for specific details about waste removal in your area.